Dr Catherine Nickerson
Indian Institute of Management Bangalore

From Society to Corporate: A Colloquium on Call Centre Communication

Catherine Nickerson has been teaching and researching in business communication studies for 15 years. She is an Associate Editor for the Journal of Business Communication and is on the Editorial Board of the English for Specific Purposes Journal. She is an active member of both the International and the European Associations for Business Communication. Her areas of interest are corporate communication and the use of English as an international business language.

Professor Priscilla Rogers
Associate Professor of Business Communication, Stephen M. Ross School of Business, University of Michigan

Finding New Voice: Using Communication to Manage Organizational Change

In a broad context, her research focuses on improving the management of communications that are critical for business. Current research focuses on the complexities involved in reporting adverse news externally and internally. She recently examined how prepared soon-to-be-new hires in Asia and the US are for subordinate reporting, particularly when the news is bad. This latter effort elaborates her theory of 'organizational voice' where she argues that an organization's unique linguistic and rhetorical patterns, genre use, media choices, and communication protocols for timing and distribution comprise a 'voiceprint' that may enhance or restrict participation.